Shipping Policy

Thenorthfane Shipping Policy

At Thenorthfane, we know that getting your hiking gear quickly and reliably is key to preparing for your next adventure. Whether you’re gearing up for a weekend trail trip or a multi-day expedition, our shipping policy is designed to keep you informed about delivery options, timelines, costs, and how we handle special requests. We partner with trusted logistics providers to ensure your outdoor performance clothing and gear arrives in perfect condition, right when you need it.

1. Shipping Destinations

We currently offer shipping to the following locations:
  • Domestic Shipping: All 50 states in the U.S., including Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands).
  • International Shipping: Select countries and regions, including Canada, the United Kingdom, Australia, most countries in the European Union, and Japan. Please note: Some remote international locations may be excluded, and you can check eligibility by entering your shipping address during checkout.
  • Restrictions: We cannot ship to PO boxes, APO/FPO addresses, or international freight forwarders. For military addresses, please contact our customer service team at [email protected] for alternative shipping arrangements.

2. Shipping Methods & Delivery Timelines

We offer three main shipping methods to suit your timeline and budget. All delivery timelines begin after your order is processed (order processing typically takes 1–3 business days, excluding weekends and holidays).

2.1 Standard Shipping

  • Free standard shipping on every order.


2.3 Overnight Shipping

    • Peak Season Notes: During high-demand periods (e.g., summer hiking season, Black Friday/Cyber Monday, holiday weekends), order processing and delivery times may be extended by 1–2 business days. We recommend placing orders early to ensure timely delivery.
    • Tracking: Once your order ships, you’ll receive a confirmation email with a unique tracking number (provided by our shipping partners, such as UPS, FedEx, or USPS for domestic orders; DHL for international orders). You can use this number to monitor your package’s progress via the carrier’s website.

    3. Shipping Costs

    Shipping costs are determined by your shipping method, destination, and order value. Here’s a breakdown of key cost rules:
    • Globale Shipping:Free standard shipping on every order. 

    4. Order Processing & Fulfillment

    • Processing Time: Most orders are processed within 1–3 business days. Orders placed after 3 PM ET on Fridays, or on weekends/holidays, will begin processing the next business day.
    • Inventory Checks: If an item in your order is out of stock (despite our best efforts to update inventory), we will notify you via email within 24 hours. You can choose to: (1) wait for the item to be restocked (we’ll provide an estimated restock date), (2) replace it with a similar item, or (3) cancel the out-of-stock item and receive a refund for that portion of your order.
    • Split Shipments: If your order includes multiple items that ship from different warehouses, we may split your order into separate shipments. You’ll receive a tracking number for each shipment, and you won’t be charged additional shipping fees for split orders.

    5. Missing, Lost, or Damaged Shipments

    We take every precaution to ensure your order arrives safely, but if issues arise, here’s how we help:
    • Missing Packages: If your tracking number shows your package was delivered but you haven’t received it, first check with neighbors, building managers, or secure delivery locations (e.g., mailrooms). If you still can’t locate it, contact our customer service team at [email protected] within 3 days of the “delivered” status—we’ll file a claim with the shipping carrier and assist in resolving the issue (e.g., arranging a replacement or refund if the package is confirmed lost).
    • Damaged Shipments: If your package or items arrive damaged (e.g., a crushed backpack, torn jacket), contact us within 7 days of delivery with: (1) your order number, (2) photos of the damaged packaging and item, and (3) a description of the damage. We’ll send a replacement item at no cost to you (or issue a full refund, if preferred) and coordinate with the carrier to cover the damage claim.
    • Lost International Shipments: For international orders marked “lost” by the carrier, we’ll issue a full refund or send a replacement once the carrier confirms the loss (this process may take 2–4 weeks due to international logistics).

    6. Shipping Restrictions for Specific Items

    Some of our outdoor gear may have special shipping considerations due to size, weight, or regulations:
    • Large/Heavy Items: Items like full-size hiking tents, bulky sleeping bags, or heavy-duty backpacks may require additional shipping time (1–2 extra business days) and may only be eligible for Standard or Expedited Shipping (not Overnight). We’ll notify you of any restrictions before you complete your order.
    • Hazardous Materials: Items containing lithium-ion batteries (e.g., portable hiking lanterns, heated gloves) are subject to international shipping restrictions. These items may only be shipped via ground services (not air) for international orders, which can extend delivery time by 2–3 days.
    • International Regulatory Restrictions: Some countries have restrictions on certain outdoor gear (e.g., metal hiking poles in the EU). If your order includes a restricted item, we’ll contact you to adjust your order before shipping.

    7. Contact Us for Shipping Questions

    If you have questions about your order’s shipping status, need to change your shipping address (please note: address changes are only possible before your order ships), or have concerns about delivery, reach out to our customer service team at [email protected]. We’re available Monday–Friday (9 AM–6 PM ET) and Saturday (10 AM–4 PM ET) to assist you.
    Thank you for choosing Thenorthfane—we can’t wait for you to use your new gear on the trail!
    Last Updated: November 3, 2025