Terms of Purchase

Thenorthfane Terms of Purchase

These Terms of Purchase (“Terms”) govern all transactions between you (“Customer” or “You”) and Thenorthfane (“We,” “Us,” or “Our”) for the purchase of outdoor performance clothing and gear (the “Products”) through our official website (thenorthfane.com). By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (incorporated herein by reference).

1. Order Placement & Acceptance

1.1 Order Submission: When you submit an order through our website, you are making a binding offer to purchase the selected Products at the listed price. All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for any reason, including but not limited to: (a) inaccuracies or errors in product pricing, descriptions, or availability; (b) suspected fraudulent activity; (c) insufficient inventory; or (d) violations of these Terms.
1.2 Order Confirmation: Upon receiving your order, we will send a confirmation email to the email address you provided, containing your order number, details of the Products purchased, and total amount due. This confirmation does not constitute acceptance of your order—we will send a separate “Order Shipped” email once your order has been processed and dispatched, which signifies our formal acceptance of your order.
1.3 Pricing & Currency: All product prices listed on our website are in United States Dollars (USD). We reserve the right to adjust prices at any time without prior notice, but such adjustments will not affect orders that have already been confirmed (i.e., for which an “Order Shipped” email has been sent).

2. Payment Terms

2.1 Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated at checkout. By providing payment information, you warrant that you are authorized to use the selected payment method and that the information provided is accurate and complete.
2.2 Payment Processing: Payment will be processed at the time you place your order. If payment is declined, your order will not be processed, and we will notify you via email to resolve the payment issue.
2.3 Taxes: Product prices listed on our website do not include applicable taxes (e.g., sales tax, value-added tax, or import duties). Where required by law, taxes will be calculated and added to your order total at checkout based on your shipping address. You are solely responsible for any additional taxes, duties, or fees imposed by your local government on your purchase.

3. Shipping & Delivery

3.1 Order Processing Time: We will process your order within 1–3 business days of receiving your confirmed payment (excluding weekends and holidays). Processing time may be extended slightly during peak seasons (e.g., summer hiking season, holiday periods), but we will notify you of any significant delays via email.
3.2 Delivery Timeline: All orders (regardless of destination) will be delivered within 6–12 business days from the date your order is shipped. Delivery times are estimates and may be affected by factors beyond our control, such as customs delays, carrier disruptions, or extreme weather conditions. We will provide a tracking number via email once your order ships, allowing you to monitor delivery progress.
3.3 Shipping Costs: We offer global free shipping on all orders, with no minimum purchase requirement. This includes all domestic (U.S.) and international shipments—you will not be charged any additional fees for shipping.

4. Returns & Refunds

4.1 Return Eligibility: You may return any unused, unworn, and unwashed Products (with all original tags, packaging, and accessories intact) for a refund within 60 days of the delivery date. Custom or personalized Products (e.g., monogrammed gear) and final sale items (marked “Final Sale” on the product page) are non-returnable, unless they arrive with a manufacturing defect.
4.2 Return Process: To initiate a return, please email our customer service team at [email protected] with your order number, details of the Products to be returned, and the reason for the return. We will provide a prepaid return label (for all locations, including international) and instructions for shipping the Products back to us. You must return the Products within 14 days of receiving the return label to ensure your refund is processed timely.
4.3 Refund Processing: Once we receive and inspect the returned Products (to confirm they meet return eligibility requirements), we will issue your refund within 5–10 business days. Refunds will be credited to your original payment method in USD, and we will send a confirmation email once the refund has been processed. Please note that the time it takes for the refund to appear in your account may vary by your payment provider (e.g., 3–5 days for credit cards, 1–3 days for PayPal).

5. Product Availability & Descriptions

5.1 Inventory Accuracy: We make every effort to maintain accurate inventory levels on our website, but we do not guarantee that all listed Products will be in stock. If an item in your order is out of stock after your order has been confirmed, we will notify you via email within 24 hours and offer you the choice to: (a) wait for the item to be restocked (with an estimated restock date provided); (b) replace the item with a similar Product of equal or lesser value; or (c) cancel the out-of-stock item and receive a full refund for that portion of your order.
5.2 Product Descriptions: We strive to provide accurate and detailed descriptions of our Products (including sizing, materials, and features) on our website. However, we do not warrant that product descriptions, images, or other content on the website are error-free, complete, or current. If you receive a Product that differs materially from its description, please contact us immediately to arrange a return or replacement.

6. Customer Responsibilities

6.1 Account Accuracy: If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities conducted under your account. You agree to notify us immediately of any unauthorized use of your account.
6.2 Shipping Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for delayed, lost, or misdelivered orders due to incorrect or incomplete address information. If you need to change your shipping address after placing an order, please contact us within 12 hours of order submission—we cannot guarantee address changes once the order has entered processing.
6.3 Age Requirement: You must be at least 18 years of age to place an order on our website. By placing an order, you confirm that you are 18 years of age or older.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, Thenorthfane shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of use, loss of profits, or loss of data) arising out of or related to your purchase or use of our Products, even if we have been advised of the possibility of such damages.
7.2 Our total liability to you for any claim arising out of or related to these Terms or your purchase shall not exceed the total amount you paid for the Products in question.
7.3 Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by applicable law.

8. Modifications to These Terms

We reserve the right to modify these Terms at any time by posting the updated version on our website and revising the “Last Updated” date at the bottom of this document. Your continued use of our website or placement of orders after the updated Terms are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

9. Governing Law & Dispute Resolution

Any dispute arising out of or related to these Terms or your purchase shall first be resolved through good-faith negotiation with our customer service team (via [email protected]). 

10. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Purchase, please contact our customer service team at:
We will respond to your inquiry within 24 business hours and work to resolve any issues promptly.
Last Updated: November 3, 2025